In the ever-evolving landscape of digital ordering, staying ahead of the curve is imperative for restaurants and retailers alike. As we venture further into 2024, several trends are reshaping the way customers interact with businesses digitally. From AI-driven personalization to
Responding effectively to a negative review can salvage a customer relationship and even enhance your brand’s reputation. Here are some handy tips on how to do so tailored for restaurants and retail businesses: 1. Personalized Apology and Solution When responding
Love is in the air and businesses are gearing up for Valentine’s Day. For restaurants and retailers looking to make the most of these celebrations, Como’s suite of features provides an excellent opportunity to engage customers and boost sales during
Rewards create a positive association between a customer and a brand. They go beyond simple transactions, fostering a sense of appreciation and value. For companies, this gratitude translates into increased customer retention, word-of-mouth referrals, and ultimately, higher revenue. We refer
One of the key elements of successful brand building is effective communication. Como’s diverse communication tools offer businesses the opportunity to connect with their customers in a meaningful way. Here are 3 features of Como’s communication suite that will turbocharge
Amidst the ever-competitive landscape of modern business, where customer loyalty holds the key to triumph, loyalty programs have emerged as the hidden treasure to secure success. According to Invesp customer loyalty trends, 83% of consumers are more likely to continue doing business with
As the back-to-school season approaches, businesses have a golden opportunity to tap into the student market and leverage their loyalty to drive growth and success. With students and their families actively preparing for the upcoming academic year, creating targeted strategies to engage and
In a landscape of ever-evolving customer preferences and constantly changing market dynamics, maintaining a thriving loyalty program requires ongoing adaptation and improvement. As the summer season winds down and customers gear up for a new chapter, there’s no better
As the sun shines brighter and the days grow longer, the summer season presents a golden opportunity for businesses to embark on a thrilling loyalty adventure with their cherished customers. With the warm breeze of enthusiasm sweeping through the air,
Every interaction with your customers presents an opportunity to strengthen your relationships and enhance your brand’s reputation. When customers leave feedback, it provides valuable insights into customer perceptions, preferences, and pain points, serving as a compass for improvement and growth.
In today’s fiercely competitive marketplace, leveraging customer testimonials has become an essential tool for store owners seeking to promote their businesses and cultivate trust among their clientele. These testimonials offer a potent means to showcase positive experiences and feedback from
If you’re a retailer or restaurant manager, you know that getting customers to step into your store is key to sales success. And one of the best ways to do this is by creating visually striking and engaging window displays.
In today’s fierce competitive food industry, restaurants that want to thrive cannot afford to ignore customer segmentation. By leveraging customer data and analytics, restaurant owners can unlock valuable insights into their customers’ preferences, behaviors, and demographics. Armed with this information,
In the highly competitive restaurant industry, customers have a plethora of options to choose from when deciding where to dine or order takeout. To stand out and attract more business, restaurant owners must find ways to differentiate themselves from the
As the generation with the most buying power, Generation Z (born between 1997 and 2012) is a crucial demographic for marketers to understand and appeal to. It has an estimated global buying power of $360 billion in 2022, more than double
According to Business Wire, 84% of consumers say they’re more likely to stick with a brand that offers a loyalty program. Big brands such as Amazon, Starbucks, and Sephora, are amongst the most successful loyalty programs customers all over the world
It costs five times more to acquire new customers than to retain existing ones. According to Bain & Company, increasing retention rates by 5% boosts profits by 25% to 95% – impressive, right? Keeping in touch with customers after the holidays
December is finally here and shoppers are busy looking for the best deals and holiday inspiration across online and offline platforms, making it a profitable time for F&B and Retail owners alike. The National Retail Foundation (NRF) forecasts that holiday retail sales during
Everybody loves getting a chance to win products and services from the brands they love and one way of doing this is by running a contest on social media. They allow businesses to reach larger audiences while generating buzz
Black Friday is fast approaching and it is a fantastic time for customers to redeem exciting offers! According to the National Retail Federation (NRF)’s report, Black Friday 2021 sales amounted to $8.9 billion and the average US adult spent $430 each.
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